Privacy policy

Who are we?

PROXY-INFORMATIQUE is a trade name belonging to PROXY-INFORMATIQUE SRL, a company registered with the Banque Carrefour des Entreprises as number 0734.403.529, which has its registered office at Liège Airport Business Park – Rue de l’Aéroport 58/6 – 4460 Grace-Hollogne.

Our website address is www.proxy-informatique.com 

Use of personal data collected

We do not collect any personal data about visitors and only collect data found in the ‘Your Profile’ section for registered users. 

Comments

When you post a comment on our website, the data entered in the comment form, as well as your IP address and the user agent on your browser, are collected to help us detect spam. An anonymised string created from your email address (also known as a ‘hash’) may be sent to the Gravatar service to verify if you are using this service. The confidentiality clauses for the Gravatar service can be found here: https://automattic.com/privacy/. After validating your comment, your profile photo will be posted publicly beside your comment. 

Media

If you are a registered user and you upload images to the website, we recommend that you avoid uploading images containing EXIF data with GPS coordinates. Visitors to our website can download and extract location data from these images. 

Contact forms 

We retain contact form submissions for a period of 30 days for customer service issues, but we shall not use them for commercial purposes.

If you post a comment on our website, you will have the opportunity to save your name, email address and website in cookies. This is exclusively for your convenience, so you do not have to enter this information again if you post another comment later. These cookies expire after one year. If you have an account and you log in to the website, a temporary cookie will be created to determine whether your browser accepts cookies. It does not contain any personal data and will be deleted automatically when you close your browser window. When you log in, we will store a certain number of cookies to save your log-in details and screen preferences. A log-in cookie lasts for two days and a screen-preferences cookie lasts for one year. If you select ‘Remember me’, your log-in cookie will be stored for two weeks. If you log out of your account, the log-in cookie will be deleted. When you edit or publish a post, an additional cookie will be saved on your browser. This cookie does not contain any personal data. It simply shows the ID of the post you just edited. It expires after one day. 

Embedded content from other sites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves the same way it would if the visitor was visiting the site in question.

These websites may collect data about you, use cookies, embed third-party tracking tools and track your interactions with this embedded content if you have an account linked to their website. 

Statistics and measuring audiences 

We do not collect any statistics pertaining to visits. However, many hosts collect anonymous statistical data.

Use and transmission of your personal data 

We share your personal information when:

We accept PayPal payments. When processing payments, certain data items will be sent to PayPal, including information required to execute the payment, such as the total amount or billing details. Please read the Privacy Policy for more information.

Data-retention periods

If you post a comment, the comment and related metadata is stored indefinitely. This makes it possible to automatically recognise and approve subsequent comments instead of leaving them in the moderation queue. For users who register on our site (if possible), we also store the personal data from their profile. Users can view, edit or delete their personal data at any time (except their username). Site managers can also view and edit this information. 

Your data rights

If you have an account or you have posted a comment on the website, you may request a file containing all of the personal data that we have in our possession pertaining to you, including personal data that you have provided. You may also request that personal data pertaining to you be deleted. This does not cover data stored for administrative, legal or security purposes. 

Transmission of your personal data

Visitor comments may be verified by means of an automated service for detecting spam. 

How we protect your data 

We implement technical, physical and administrative security measures in order to offer reasonable protection for your personal data against loss, misuse, unauthorised access, disclosure and modifications. Security measures include firewalls, data encryption, physical access controls for our data centres and permissions to access information. While we are committed to making our systems and services secure, you should secure and keep your password(s) and account-registration information/preferences confidential and verify that the personal data we are storing pertaining to you is accurate and up to date. We are not liable for protecting the personal data that we share with third parties as part of a linked account that you have authorised. 

What we collect and store

During your visit to our website, we track:

products you have viewed: we use this information to display products you have recently viewed, among other things
your location, IP address and browser type: we use this information to estimate tax and delivery costs
your delivery address: you will be asked to enter this in order to estimate delivery costs before you place an order and to ship the order to you
We use cookies to track the content of your shopping cart when you are browsing our website.

When you buy something on our website, you will be asked to provide information, including your name, billing address, delivery address, email address, phone number, payment/card details and, potentially, account details such as your username and password. This information will be used to:

send information about your account and order
respond to requests, including refunds and complaints
process payments and prevent fraud
set up your account on our store
comply with any legal obligations, such as calculating tax
improve the offers in our store
send marketing emails, if you choose to receive them
If you create an account, we store your name, address, email address and phone number, which will be used to pre-populate the order confirmation for future orders.

Generally speaking, we store your information for as long as we need it for the purpose for which it was collected and used and as long as we are not legally obligated to retain it. For example, we store order information for ten years for tax and accounting purposes. This includes your name, email address and billing and delivery address.

We also store comments and reviews, if you choose to post them.

Which team members have access to your data?

Members of our team have access to the information you provide. For example, store admins and managers have access to:

order information, such as what was purchased, when and where it should be shipped; and
customer information, such as your name, email address and billing and delivery information.

Our team has access to this information so it can process orders, issue refunds and help you.

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