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General terms and conditions of online sales 

Any order for a product on this website implies that these general terms and conditions of sale have been read and accepted.  

« The individual consumer has the right to notify the company that they are cancelling the purchase, without penalty and without stating a reason, within 14 calendar days from the date on which the goods are delivered or the service contract is concluded »

Article 1 – Purpose 

The purpose of these general terms and conditions of sale is to define the rights and obligations of the parties that arise from the sale of products offered on the website online, based exclusively on the relationship established between them online.  

These terms and conditions apply to online sales within Europe, to the exclusion of any other document.  

The sale may be concluded in French. 

Article 2 – Products/Prices 
  • 1.  Products: the products sold by PROXY-INFORMATIQUE are those appearing on the website on the day on which the user browses it, insofar as stock is available. 
  • 2.  Prices: prices are quoted in euros and valid in all Eurozone countries. They take into account any discounts that are in effect on the day of the order, as well as VAT. Prices do not include fees for processing the order. These will be invoiced separately – after the final confirmation of the order. As a result, the invoice that the user will receive when the product is delivered will include the price of the product and the fees for processing the order. The quoted prices are guaranteed until the indicated date, insofar as stock is available, unless there are significant changes to fees, in particular VAT, and unless there are errors and omissions. 
  • 3.  Fees for processing orders: fees for processing orders comprise a contribution to shipping costs (postage and packaging) and a contribution to payment charges (management and collection), as outlined in Article 6. Shipping costs will amount to a minimum of €15 for deliveries in Belgium, Luxembourg and France and a minimum of €25 for other European countries, depending on the transportation method used and the weight and volume of the package. A contribution to payment charges (management and collection) may also be requested, depending on the payment method, in accordance with the methods outlined in Article 6. 
Article 3 – Order registration and validation 

If the user wishes to place an order, they will select different products by clicking on the ‘Add to cart’ icon. Once they click on ‘Confirm my order’, the user definitively confirms their order. The order is recorded and the sale is definitively concluded. Once the sale has been definitively concluded, a summary of the order will be sent via email, when the goods are delivered at the latest, to the email address provided by the buyer when placing the order. 

Article 4 – Delivery 

The average delivery time is 15 calendar days (working days) for any items that are available, starting from one day after the day on which the order is confirmed by the buyer. In the event that an order cannot be executed within a maximum period of 30 working days, starting from one day after the day on which the order is confirmed by the buyer, the buyer shall have the right to cancel the purchase. The products ordered by the buyer shall be delivered to the address indicated on the order form.  

Article 5 – Right of withdrawal 

The individual buyer has a period of 14 calendar days to return the product(s) they have ordered, at their own expense, without penalty and without stating a reason. This period starts one day after the date on which the ordered was delivered. For goods that are subject to successive deliveries, the withdrawal periods begin one day after the date of the first delivery.  

If the aforementioned conditions are met, the buyer shall be reimbursed, within a period of 14 days from the withdrawal, the amounts that they have paid, where applicable.  

The buyer does not have the right of withdrawal for contracts for the supply of goods that have been made to the buyer’s specifications, or which have been clearly customised, or which, by their nature, cannot be returned or are likely to deteriorate or expire quickly, or in the event of supplying audio or video recordings or IT software that have been unsealed by the buyer, or in the event of supplying newspapers, journals or magazines.  

Article 6 – Payment 

All orders involve a contribution to the shipping fees referred to in Article 2 and, where applicable, a contribution to management and collection costs. The only accepted payment methods are bank transfers, direct debits, debit/credit cards and PayPal.  

When confirming the order, the buyer is asked to indicate the number of their VISA or MASTERCARD or BANCONTACT or MAESTRO card and the expiry date on the order form; the payment is then executed in accordance with the terms established by their bank. 

Article 7 – Warranty 

The buyer must keep the delivery note. If the item is not suitable, the individual buyer has a period of 14 days to return the goods, provided they are in the same condition as they were when they were shipped. The buyer benefits from a legal warranty for any defect present when the item is delivered, if they were not aware of it or they were unable to be aware of it at the time the contract was concluded, as long as it is noticed within two years of the delivery date. In this case, the buyer may request that the item be repaired or replaced and, if none of these solutions are possible, they may request an appropriate discount or the termination of the contract, in accordance with the conditions outlined by law (Articles 1649-bis et seq. of the Civil Code). To do this, the buyer notifies PROXY-INFORMATIQUE in writing no later than two months from the date on which they noticed the defect. If the defect is noticed within six months from the date of delivery, PROXY-INFORMATIQUE is responsible, in principle, for proving it did not exist at the time of delivery. Once the two-year period expires, the buyer may no longer request the item be repaired or replaced. The cost of preparing and shipping the order, as well as management costs, are still owed in the event that the buyer asserts their right to return their order, in whole or in part.  

Article 8 – Protection of privacy with respect to processing personal data 

The collection of personal data is mandatory during online sales, since this information is necessary for processing and delivering orders and drafting invoices. This information is strictly confidential. Missing information leads to the automatic rejection of the order. The buyer may access this data at any time, and request that it be rectified, by sending a letter or email along with a front-and-back photocopy of their ID. Additional information concerning the protection of privacy with respect to the processing of personal data may be obtained from the Commission for the Protection of Privacy, Rue Haute 139 B, 1000 Brussels. 

For further information, we encourage you to read our privacy policy (GDPR) by clicking here  

Article 9 – Miscellaneous 
  • 1.  Force Majeure: PROXY-INFORMATIQUE shall not be liable for the failure to execute their obligations under this contract, in whole or in part, where this failure of execution is caused by an event of force majeure, in particular the presence of computer viruses, a partial or total disruption or strike, in particular to postal services and means of transport and/or communications, flooding, fire, etc. 

Events that fulfil the criteria established by law shall be deemed cases of force majeure. 

1.1.  Partial invalidity: If one or more of the clauses in these general terms and conditions of sale are found to be invalid, or are declared as such by a law, a regulation or a binding decision from a court with jurisdiction, all the remaining clauses shall remain valid. 

1.2.  Entirety of the contract: these general terms and conditions of sale and the summary of the order sent to the buyer form a single contract and constitute the entire contractual relationship between the parties. In the event that these documents contradict each other, the general terms and conditions of sale shall take precedence. 

1.3.  Applicable law – Jurisdiction: these general terms and conditions of sale and the contractual relationship between PROXY-INFORMATIQUE and the buyer are governed by Belgian law. In the event of a dispute, the courts in the judicial district of Verviers shall have sole jurisdiction. 


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